| Bottleneck | Benefits to Government |
| High risk exposure | Tried and tested solution to minimize risk and short implementation period |
| Lack of direct connectivity with citizen | Solutions are web-enabled which provides G2C interface |
| Manual processing leads to slow turnaround and poor reporting | Comprehensive reporting capability enCOMPASSing State and Federal system |
| Slowing funding growth | Significant reductions in service cost for support process Resources required for internal demand to be funded through the external revenue streams |
| Under performing resource management | Significant improvements in resource utilization by separating the tactical from strategic Right resources for the right outputs - using globalization as an opportunity Moving the service up the value chain |
| Low utilization of workforce productivity | Re-engineering of processes Enhanced response time and removal of duplication Enabling workforce modernization to deliver increased productivity |